Official portal · Office of Financial Conduct
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Consumer education

Free resources to help you use financial services safely and confidently.

Practical guidance from the Office of Financial Conduct — written in plain language, updated as regulations evolve.

Topic

Know your rights

Fair treatment, clear disclosures, complaint escalation and privacy protections.

Topic

Smart borrowing

Understand interest, fees, penalties and the total cost of credit before signing.

Topic

Spot the scams

Investment fraud, phishing SMS, fake regulators — how to identify and report them.

Topic

Digital banking safety

Passwords, PINs, two-factor authentication and safe device hygiene.

Educational videos

Learn the complaint process

Short explainers on your rights, how to contact your institution first, and what to expect from OFC.

Your consumer rights

Your consumer rights

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Before you complain

Before you complain

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Tracking your case

Tracking your case

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