Official portal · Office of Financial Conduct
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What OFC can help with

Statement of remit and scope.

Understanding which institutions and complaint types fall within OFC jurisdiction reduces invalid submissions and helps you find the right channel faster.

In scope

  • Banks licensed and supervised by the ECCB
  • Insurance companies within OFC jurisdiction
  • Micro-finance institutions on the public register
  • Payment providers and investment firms regulated by ECCB
  • Complaints about products and services from active licensed institutions

Out of scope

  • Cooperatives and credit unions outside ECCB supervision
  • Insurers not regulated by the ECCB
  • Unlicensed money-transfer operators
  • Informal lenders and unregistered investment schemes
  • Matters already decided by a court without OFC review application
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