Any consumer of a licensed financial institution can lodge a complaint. Anonymous complaints are also accepted.
No. Lodging and tracking complaints via the OFC is completely free.
The Office of Financial Conduct (OFC) is the national regulator overseeing licensed financial institutions and consumer complaint resolution.
Most complaints are resolved within 30 working days. Complex investigations may take longer.
Yes, you can upload PDFs, images and documents up to 10MB each.
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You may appeal in writing within 14 days of the decision, or escalate to the Financial Ombudsman.
