The Office of Financial Conduct safeguards consumers of financial services.
Every consumer has the right to fair treatment, disclosure and effective redress.
We handle personal data in line with the national Data Protection Act.
Case study of a money-transfer operator that applied a corridor fee higher than the rate quoted at the counter.
Institution did not disclose fees adequately. Written apology and fee reversal issued.
Case study of a money-transfer operator that applied a corridor fee higher than the rate quoted at the counter.
Institution did not disclose fees adequately. Written apology and fee reversal issued.
