The Complaint Management Platform routes every submission to the right supervisor, tracks it against a public SLA, and publishes a binding resolution — free of charge, in your language, on any device.
Complaints resolved
Median resolution
Institutions supervised
The Office of Financial Conduct supervises every licensed bank, insurer, micro-lender, payment provider and investment firm. When institutions get things wrong, we make sure consumers get them made right.
Impartial adjudication
Every complaint reviewed by an independent officer.
Binding decisions
Institutions must comply with OFC resolutions by law.
Private & secure
End-to-end encryption and strict access controls.
Free of charge
Lodging, tracking and appealing complaints costs nothing.
SLA compliance across all departments
Licensed institutions under supervision
Complaints processed this quarter
Consumers served in the last 12 months
A clear, guided complaint journey with updates sent using your preferred communication method.
Every institution must treat consumers honestly and without discrimination.
Fees, interest and terms must be presented in language you understand.
Lodging a complaint is free, whether or not you hold an account.
You are entitled to a written response and, where applicable, compensation.
Your data cannot be shared without consent, except as required by law.
Everything from lodging your first complaint to appealing a decision.
The Office of Financial Conduct (OFC) is the national regulator overseeing licensed financial institutions and consumer complaint resolution.
Most complaints are resolved within 30 working days. Complex investigations may take longer.
No. Lodging and tracking complaints via the OFC is completely free.
Yes, you can upload PDFs, images and documents up to 10MB each.
You may appeal in writing within 14 days of the decision, or escalate to the Financial Ombudsman.
Lodge your complaint today. It takes 5 minutes and every submission gets a response.
